technology
When the Bot Became a Detective: How One Startup’s Proactive AI Agent Uncovered Customer Pain Before the Complaint Arrived
When the Bot Became a Detective: How One Startup’s Proactive AI Agent Uncovered Customer Pain Before the Complaint Arrived In less than a year, a small SaaS startup turned a quiet chatbot into a proactive detective, spotting friction points before customers even voiced them, and saved the company more